Shipping policy

Last updated: 14 August 2026

Where we ship

We currently ship within Australia and to supported international destinations shown at checkout. Wholesale availability may be limited to approved territories.

Shipping rates and carriers

Available delivery services, charges and estimated delivery times are calculated at checkout based on the destination, parcel size, weight and order value. We primarily use Australia Post and may use other carriers or delivery partners where appropriate.

Processing and delivery

Orders are generally prepared within 2–5 business days unless a product page, wholesale quote or order confirmation states otherwise. Delivery estimates begin after dispatch and are not guaranteed. Wholesale or unusually large orders may require additional handling time; we will contact you if a material delay is expected.

Tracking details are provided when available. Carrier delays, customs inspections, severe weather and other events outside our control may affect delivery.

Duties, taxes and import charges

For eligible United States orders, duties and import charges shown at checkout are collected on a delivered-duty-paid (DDP) basis through our checkout and cross-border partners. For other international destinations, orders are generally delivered-at-place (DAP): the recipient is responsible for any import duties, taxes, brokerage or clearance fees charged on arrival unless checkout expressly states otherwise.

Addresses and delivery issues

Please check your shipping address carefully. Contact info@theminimint.com as soon as possible if an address needs to be changed. We cannot guarantee changes after an order enters fulfilment. Additional charges caused by an incorrect address, refusal or failed delivery may be passed on where permitted by law.

If tracking shows an order as delivered but it has not arrived, or if a parcel appears lost or damaged, contact us promptly so we can investigate with the carrier.

Contact

For shipping questions, email info@theminimint.com.