Refund policy

Last updated: 14 August 2026

Returns

We accept return requests made within 30 days of delivery. To be eligible, an item must be unused, in its original condition and packaging, and accompanied by proof of purchase.

To request a return, email info@theminimint.com before sending anything back. If the return is approved, we will provide the correct return address and instructions. Items returned without prior approval may not be accepted.

Change-of-mind returns

Unless we agree otherwise, customers are responsible for return postage for change-of-mind returns. Original shipping charges are not refundable. We do not accept change-of-mind returns for gift cards, personalised or custom-made products, or clearance items.

Damaged, faulty or incorrect items

Please inspect your order on arrival and contact us promptly if it is damaged, faulty or incorrect. We will assess the issue and provide an appropriate remedy.

Australian Consumer Law

Nothing in this policy excludes, restricts or modifies any rights or remedies you may have under the Australian Consumer Law or other applicable law. Where goods have a major failure, you may be entitled to a replacement or refund. For other failures, you may be entitled to repair, replacement or another remedy as required by law.

Refunds

Once an approved return is received and inspected, we will notify you of the outcome. Approved refunds are issued to the original payment method. Your bank or card provider may take additional time to process the refund.

Contact

For return or refund questions, email info@theminimint.com.